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Questions about parent / child accounts.

merge or separate accounts, deactivate, cancel

Lance Wight avatar
Written by Lance Wight
Updated over 7 years ago

Q: Can I take two accounts and merge them so one is the parent and the other is a child?

A: No. When you created the two accounts, the system did not set them up as a sub-location of another account. It is a separate type of record in the system than a child location and one cannot be converted to the other. Any type of conversion, disassociation or merging of parent and child accounts cannot be accomplished.

Q: If I deactivate a parent account what happens to the child locations.

A: The child locations will also be deactivated. This is not the case for contract, however; you can cancel a parent location's contract without affecting the child locations.

Q: Can I separate or dissociate a parent or child account from one another.

A: Currently, no. If you want to have them separate, you will need to deactivate one and add it as its own, separate account.

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