You can refund a credit card through Pocomos. However, the system does not support partial refunds. To process a partial refund, follow the steps below. Then re-charge the card for the remaining balance.
From the customer's profile select their invoice history. If the invoice you are looking for doesn't show up, you might need to adjust the date range. It might be a few months back or more.
Use the search filters to find the invoice you need to refund the payment for. Then select "actions > payment details"
Then in the invoice detail, press the green "refund" button.
Make sure that "add amount refunded back to the amount due on invoice" is checked to return the invoice back to unpaid status if needed. This would happen in a case that you were processing a refund, but still need to collect the amount due for the invoice. If you are refunding someone who is an unhappy customer whom you will be refunding them for the service and not collecting payment for that service again, leave the box unchecked.
What does that failed button mean? It's used for if you marked the invoice as "paid" by posting the check, but then the check bounces. You can post the payment as failed. It will change the invoice back to "due" and add the balance back to their account.
