The verification code is a very important security feature for Podia and is common among most mature Internet companies at this point in time.
Not only do verification codes sent to email addresses help to prevent account sharing, but they're also very important to prevent people's accounts from being stolen 🔐.
Why am I being asked for a verification code upon login?
Each time you log in from an unrecognized device, we will ask you to verify your device to ensure no bad actors will have access to your Podia account.
A verification code will be sent via the email connected to your Podia account. Simply enter it upon login and click on Verify to log in to your Podia account.
Your verification code will be valid for 30 minutes.
You can avoid entering a verification code every time you login by trusting your device.
Can I turn this off?
Verification codes cannot be turned off in creators' Podia accounts for security reasons, due to the sensitive personal details located in these accounts.
Looking to disable verification codes for your customers?
Please read "How to set up Two-Factor Authentication (2FA) for your Podia account".
What if I can't find my verification code?
If you aren't able to find the code in your email, here are a couple of things you can try.
Search for no-reply@e.podia.com
This is where the verification codes will be sent from. If you search for this address you will be able to filter for the message and find the verification code more easily:
Search in Spam/Promotions/Other folders
Some email services might filter these emails and put them into different inboxes. Make sure you always check your Spam folder.If you are using Gmail, you should check the Promotions tab and if you are using Hotmail, you should check the Others folder.
Nothing in spam/trash?
This could be an issue with your email provider, or your email could be on a suppression list, which can happen if an email we send bounces. Contact us for help and if this keeps happening you should change your login email to something else.
Troubleshooting issues with verification codes
Verification code is invalid
Make sure you're using a single browser to login.
Every code only works for the web browser you requested it on.
For example, if you request a code on a Safari browser, you cannot enter the same code in a new Firefox browser, or even a new tab in the Safari browser.
Enter the code from the same page you requested the code from, otherwise, a new code will be generated for each login attempt on the new tab or browser.
Delay in receiving verification codes
Verification codes expire after 30 minutes, and our code emails tend to send much quicker than that (1-3 minutes).
If codes are arriving very delayed, please wait a bit and try again as it could be an intermittent issue that will self-resolve.
If no luck, check our status page as any outages will be noted there. If there's nothing there, then it could be an issue with your email provider.
If you have any questions don’t hesitate to reach out at hello@podia.com or click on the purple icon to send us a message!