Podia makes the buying experience simple and straightforward for your customers.
Just share your product sales page, and customers can easily learn about your offer and complete their purchase.
Here’s what the buying experience looks like from your customers’ perspective.
Step 1: Customer visits your product sales page
One of the easiest ways for customers to purchase your offer is by sending them directly to your product sales page.
Once in there, all they need to do is click on the “Buy for $xx” or "Get Access for Free" button to access the checkout page.
Step 2: Customer goes through checkout
Once customers reach checkout, they’ll need to enter their details and payment information to complete their purchase. Here’s what they’ll need to do:
Create an account (or log in if they already have an account)
Enter their address information (if you're collecting addresses on Podia)
Enter payment information
Review their purchase/Apply a coupon code (if available)
Click on Sign up now/Pay now to finish their purchase
Step 3: Customer gains access to the product
Once your customer completes the signup/payment step, they’ll gain access to what they purchased and will be able to access it right away (if you haven't set up a start date).
All they need to do is click on "View product" (or any other variation you might have on your checkout success page). They’ll also receive a confirmation email with the purchase details.
Clicking the View button on this page will take the customer directly to the product/event they signed up for.
FAQs
Can I edit the checkout page?
Can I edit the checkout page?
No, at this time, the checkout page is not customizable. You are not able to add extra fields, or add tags to the checkout form.
Why is the payment button on the checkout page disabled and not clickable for my customers?
Why is the payment button on the checkout page disabled and not clickable for my customers?
If the Pay now button is grayed out or disabled, it usually means the customer hasn’t completed all of the required information needed before checkout can be completed.
The Pay now button will remain disabled until the customer:
Creates an account or logs in, and
Completes the required payment details
Before any personal or payment information is entered, the button will appear inactive by design.
If the Pay now button is still disabled after the customer has entered their email address and payment information, then there may be an issue that requires further troubleshooting by our support team.
Why is my customer seeing a Cloudflare validation before checkout?
Why is my customer seeing a Cloudflare validation before checkout?
Sometimes you or your customers may see a Cloudflare captcha challenge at checkout. That’s just our security system blocking suspicious traffic, like spam or card testing.
As your site grows, it’s more likely to be targeted, and these measures help keep it safe. The challenges disappear once the suspicious activity stops.
This challenge is not able to be disabled at this time.
How can I make sure a customer’s name is captured on checkout (not just their email)?
How can I make sure a customer’s name is captured on checkout (not just their email)?
We recommend moving account creation to the beginning of checkout. When account creation happens first, customers are prompted to enter their name while setting up their account.
If account creation is set to happen at the end of checkout, the customer’s email address is used as the default name. They can update it later, but entering a name is optional in that flow.
Can I customize my checkout to also collect a customer's name?
Can I customize my checkout to also collect a customer's name?
Yes! We recommend moving account creation to the beginning of checkout. When account creation happens first, customers are prompted to enter their name while setting up their account.
If account creation is set to happen at the end of checkout, the customer’s email address is used as the default name. They can update it later, but entering a name is optional in that flow.