Managing your chat widget settings lets you control whether site visitors — people who don’t have an account — can start conversations with you through your site.

Introduction

If your chat widget is enabled for site visitors, people can start a conversation with you by clicking the chat bubble in the bottom-right corner of your site.

This can be a great way to connect with potential customers, answer questions about your offers, and help visitors make purchasing decisions.

The chat widget appears across your site, making it easy for both visitors and logged-out users to reach out whenever they need assistance.

When visitors click the chat bubble, they can open the chat widget and start messaging you right away. They’ll also be able to reply to your messages directly within the conversation.

Inside the chat widget, visitors can see your profile name, profile picture, and online status, helping create a more personal and engaging experience.

Managing your Chat widget visibility settings

Here's how to manage your chat widget visibility settings:

From your home feed, click on your site name and select Admin from the dropdown menu.
From the Admin dashboard, click Settings > Community in the sidebar menu.
Click Edit next to the Chat widget option.
Check or uncheck the "Enable chat widget for visitors" option depending on whether you want site visitors to be able to start conversations with you through the chat widget.