This guide explains what members will see when they sign up for one of your products, so you can better understand their experience.
Understanding the member journey
The member journey begins when someone visits your Podia site.
From there, they can browse your pages, learn about your offers, and choose what action to take, such as purchasing a product, registering for an event, joining a community plan, or subscribing to your email list.
Purchasing an offer
To sign up for one of your offers — such as a product, event, or community plan — people can visit your sales page.
On the sales page, they’ll see the available enrollment options, such as:
Buy for $XX
Get access for free
The options shown will depend on how you’ve set up your sales page.
Clicking one of these buttons opens the checkout flow. During checkout, people will:
Create an account or log in (if they already have one)
Confirm their purchase and enter a discount code (if applicable)
Enter billing information and address (if enabled)
Proceed with payment
Creating an account allows customers to manage all their purchases in one place. They can use the same account to buy more products and access all their content easily.
After payment is completed, members will:
See a confirmation screen
Gain immediate access to the purchased product
Receive a confirmation email with purchase details (pictured below)
Setting up a profile
After completing their purchase, customers will be prompted to set up their profile, which helps determine how they appear throughout your community and other member areas.
During this step, they’ll be asked to add details such as their name, profile photo, a short bio, social links, and privacy preferences. Only their name is required; all other fields are optional.
This allows members to choose how they want to be represented while logged in. They’ll only be asked to complete this profile setup once.
Understanding the home feed
Once they log in, members will land on the home feed.
It shows all activity across their account, where they can see what’s happening, browse recent conversations, navigate to chats, products, members, and spaces, and more.
Each member’s home feed is personalized based on the products and plans they’ve signed up for, as well as the spaces they have access to. They’ll only see content that’s available to them.
The page is divided into three main areas:
A left sidebar for navigation
A main feed where posts and discussions appear
A right sidebar that highlights important community information
The left-hand menu is the main navigation area. It’s where your members can move between different parts of the account and access key features:
Home – Takes you back to the main activity feed.
Chat – Opens your direct and group chats.
Products – Lets you access and view the products you have access to.
Events - Lets you access and view upcoming events.
Members – Opens the member directory.
Spaces – List all the spaces members follow and have access to.
Understanding the experience for returning members
Returning members can log back in at any time directly from the login page.
To log in:
Visit the URL of the site they're trying to log in to.
Click the Login button in the site header
Important: Members should not log in via app.podia.com. That is for admin access only. If a customer is having trouble logging in, refer to our login troubleshooting guide.
FAQs
Do you have a mobile app?
Do you have a mobile app?
No, we do not currently offer a mobile app.
Is Podia a directory?
Is Podia a directory?
No. Podia is designed to support your branded site. Your customers interact with your personal website, not with Podia as a directory.
Can I edit the email customers receive when they sign up for my product or plan?
Can I edit the email customers receive when they sign up for my product or plan?
No, at this time, automated transactional emails are not able to be edited. To send an additional automated email to customers when they sign up, you can set up an automated email campaign.
Can my customers change video playback quality on my site pages or inside my product lessons?
Can my customers change video playback quality on my site pages or inside my product lessons?
Yes. Video quality is adjusted by the viewer, not the site owner. Customers can change playback quality (like 360p, 720p, or Auto) using the video player’s settings while watching a video.