Accounts can be labeled as complete or incomplete, depending on their completion status.
In this article, we'll dive deeper into what these account completion statuses mean.
Understanding account completion statuses
Podia checks if a password has been created to determine an account's completion status.
Accounts can be marked as complete or incomplete based on their completion status:
Complete: This status is for accounts that have a password in place.
Incomplete: Status for accounts still needing a password setup.
Podia shows a warning in Incomplete audience profiles to highlight that a password hasn't been set yet.
Why are accounts marked as incomplete?
Here are a few reasons why an account might be marked as Incomplete:
Invited to a product, but didn't finish setting up an account
Invited to your affiliate program, but didn't complete the account setup
Imported into your audienc,e but didn't finish setting up an account
You've set account creation to occur after checkout, and the customer left before finishing their account
Subscribed to emails without the intention of creating a full account
What happens when a profile is marked as incomplete?
Contacts with an incomplete profile won't be able to get into their customer dashboard to see their products until they finish setting up a password for their accounts.
Subscribers who have only subscribed for emails and aren't enrolled in any products/subscription plans might be flagged as incomplete since they won't have a password associated with their profiles.
This won’t stop them from receiving your emails. Even if they don’t have access to their dashboard, they will still receive transactional emails — and marketing emails as long as they’re subscribed.
To have them finish setting up their accounts, you can easily trigger an "Account setup email" or send it directly to your forgot-password page.
The link to your forgot password page is yourwebsitedomain.com/forgot-password.
For example, if your website URL is university.podia.com, then your login page link would be: university.podia.com/forgot-password
Sending an "account setup" email
You can easily trigger an "Account setup confirmation" email directly from the profile page of Incomplete accounts.
Navigate to the profile of an Incomplete account.
Click on "..." and select Send account setup email.
And that's it! An email will be triggered prompting them to finish creating their accounts.
Filtering for Incomplete accounts
You can easily filter for Incomplete accounts directly from your Audience page. This makes it simple to see who still needs to finish setting up their account.
Here's how to do it:
Click on Audience in the sidebar menu.
From the Contacts page, click on Filter and select the Account option.
Under the account filter options, select Incomplete and hit Apply.
Podia will show all accounts with the Incomplete status.
Pro tip: You can combine filters if you need to narrow down your search.
For example, you can add the Has Product... filter if you want to filter customers of a specific product that haven't completed their account setup yet.
FAQ & Troubleshooting
My subscribers are marked as Incomplete... Will this prevent them from receiving emails?
My subscribers are marked as Incomplete... Will this prevent them from receiving emails?
No. If your subscribers are marked as Incomplete, this means they simply don't have a password associated with their accounts.
This won't prevent them from receiving emails nor does it mean they will need to set up a password to start receiving emails from you.
My customer is not receiving the account setup email... HELP!
My customer is not receiving the account setup email... HELP!
If customers are having trouble receiving the account setup email you're triggering, try sending them to your /forgot-password page.
The link to your forgot password page is yourwebsitedomain.com/forgot-password.
For example, if your website URL is university.podia.com, then your login page link would be: university.podia.com/forgot-password
Still need help?
If you have any questions, send an email to hello@podia.com or click the purple help icon to send us a message 😄