Notifications are communications that are sent on your company’s behalf to users of the system (administrators, service providers, customers, etc.). They can either be sent via email or text (if your subscription includes SMS messages).
All email notifications are sent from the address email@example.com, so please add it as a contact. Additionally, please set your Reply-to email in Settings / Notifications, as without a Reply-to email, all replies to email notifications will end up in the firstname.lastname@example.org, which is unmonitored.
Administrators receive system notifications on events, such as when:
A new Call To Action is received
A new Web Booking is received
A new Customer is created
A Web Booking Pre-Authorization fails
A Web Booking Integration fails
For more detailed descriptions of each notification, please see What notifications are sent to administrators.
Additionally, administrators can choose to “BCC” on all customer notifications from the Settings / Notifications page, meaning they will receive one copy of the exact notification each of their customers receives.
There are several notifications that are sent to customers, such as:
For more detailed descriptions of each notification, please see What notifications are sent to customers.
Service Provider Notifications
If your account includes a subscription to service providers, they are sent notifications which include:
For more detailed descriptions of each notification, please see What notifications are sent to service providers.
Many notifications have templates that are editable from Settings / Notifications. Our powerful Notification Template Editor allows you to customize the content in a straightforward manner. At the moment, you are able to edit all notifications that are sent to customers.
For instructions on how to edit your notifications, please see How do I customize notifications.