To ensure a service provider can sign into PodiumIO
Make sure the Service Provider account has not been disabled
Make sure the Service Provider has the proper email address to sign into PodiumIO
If these are all correct, most likely the wrong password is being used to access the platform. Unfortunately, you cannot “retrieve” the password from PodiumIO, all passwords are stored securely using strong one-way encryption.
The service provider password must be reset. This can be accomplished in one of two ways
1) Your service provider can go to the PodiumIO sign-in page, on the web
Click the “Oops, I forgot” button
Enter their PodiumIO email address used to sign into the platform
Click the “Reset my password” button
An email will be sent to the service provider with instructions to choose a new password (you may also receive a CC on the email)
2) As an administrator, you can initiate a password reset
Make sure you have signed into the PodiumIO platform
On the web, navigate to Settings | Employees
Select the employee having the login problem (click the right-hand arrow)
In the right-hand margin, in the Actions section, click the “Reset User Platform” button
An email will be sent to the service provider with instructions to choose a new password (you may also receive a CC on the email)
Related Resources 👉How can I add other administrators & service providers?
How can my employee see their assigned bookings in their own external Google Calendar?
How can I restrict which parts of the ops console my service providers are able to see?
How can I import and export my customers?
How can I see my assigned bookings in my own Google Calendar?