Key Takeaways
Notifications can be customized using the Notification Template Editor.
You can edit email and SMS templates for different types of notifications.
Templates support tokens, conditions, and partials to dynamically insert information into messages.
You can preview templates or reset them back to default at any time.
How to customize notifications
Follow these steps to edit notification templates.
Log in to your MioCommerce account.
Go to Settings > Notifications - Customers
Select the notification you want to customize (for example, Booking Confirmation).
Click Edit.
You will now be taken to the Notification Template Editor, where you can modify the message.
Edit the notification template
Inside the editor, you can customize:
Email template - Edit the content of the email message that will be sent to recipients.
SMS template - If SMS notifications are enabled in your plan, you can also customize the text message sent to recipients.
You will have an option to edit the email as well as SMS template
You can edit the text in the email body
Preview or reset your template
At the bottom of the editor, you will find two options:
Preview
Shows a sample version of the notification using dummy data so you can see how the message will appear to recipients.
Reset to Default
Restores the notification template to MioCommerce’s original version. If you reset the template, any previous edits will be removed.
Understanding notification template components
Notification templates include several components that allow messages to display dynamic information.
Tokens
Tokens are small placeholders that automatically insert information into notifications.
Examples of information tokens can include:
Customer name
Booking details
Service provider name
Appointment time
To insert a token:
Select the token from the right-hand menu.
Click the location in the message where the token should appear.
The system will replace the token with the actual information when the notification is sent.
In the image below - You can view options for Tokens in the right menu bar. Suppose, you need to add "Recipient full name", here's how you can do that - Click on the "Recipient full name" in the right menu bar and then click where you need to add this information.
Conditions
Conditions allow the template to show or hide content depending on specific booking details.
For example:
Display pricing information only if the booking includes a cost
Show date information only if a booking date exists
Conditions help create more flexible notification messages.
Partials
Partials are the large grey boxes of the template that contain pre-built logic and formatting.
These sections usually include important information such as booking details or appointment summaries.
Partials are not editable because they contain complex system logic.
Preview text (email only)
Preview text is the short message that appears next to the email subject line in the recipient’s inbox.
This text helps recipients understand the email content before opening it.
Preview text does not appear inside the email body itself.
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