Overview
Managing your Polar subscription should be straightforward, whether you need to review your plan, locate invoices, update billing details, or cancel your subscription. This article explains how Polar billing works, where to find your invoices, how to view your current subscription, and what happens if you decide to cancel.
By the end of this guide, you’ll know how to:
Locate your Polar invoices
Update billing details
Review your current subscription
Request a cancellation
Understand what happens to your data after cancellation
Understand How Polar Billing Works
Polar subscriptions are invoiced in US Dollars (USD) regardless of where your business is located.
Invoices are sent to the billing email associated with your account each billing cycle. These invoices include payment details and a link to manage your billing through the Stripe Billing Portal.
View Your Subscription & Billing
You can access your subscription details and billing portal directly from the Polar dashboard.
Step-by-step:
Log in to your Polar dashboard.
Click Settings.
Select Subscription under the Workspace section in the left sidebar.
You'll see a Billing card with the option to view invoices and update payment methods.
Click View billing to open the Stripe Billing Portal.
From the Stripe Billing Portal, you can:
View and download invoices
Update your payment method or credit card
Update your billing email
Note: The View billing button is only available to Polar Admins. If you are an Admin and see a Contact us button instead, reach out to our team via the in-app chat and we'll get it connected.
Cancel Your Subscription
If you would like to cancel your subscription, our Customer Success team will assist you with the process.
To request a cancellation:
Open the in-app chat in Polar.
Tell the support team you would like to cancel your subscription.
The team will confirm your account details and process your cancellation.
If you prefer, you can also request cancellation via email.
What Happens to Your Data After Cancellation?
Your data always belongs to you. Polar does not own your data — we only process it to power your analytics.
Once your subscription is cancelled:
connected data sources will be deleted
Polar will stop processing new data
your account access will be removed once the cancellation is complete.
If you need to retain records, invoices, or account information, we recommend saving them before cancellation is finalized.
Need Help?
If you have questions about your subscription, invoices, or billing details, you can contact our team anytime using the in-app chat or sending an email to billing@polaranalytics.co