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View All Common Questions
Find answers to all of the most common questions!
7 articles
How do I Place a Popchew order?To place an order - visit us online or in the app at app.popchew.com/order or on your favorite delivery app!
Where are you located / Where do I pick up my order?How to find us, what to look for, and how to reach out if you're having trouble.
What are your store hours?We currently have limited availability and are open four days a week. Th & Sun from 6pm-12am, Fri & Sat from 6pm to 5am.
How do I check the status of an order?Where and how to check the status of an order & track your delivery person.
How do I modify an order I placed?Unfortunately - once an order has been submitted it cannot be modified. Need help, start a chat and we'll help sort you out.
I have an issue with my orderDid we forget an item or miss an order note - don't fret, start a chat with us and we'll make it up to you!
How do I request a refund?Shoot our team an note and we'll get you sorted out.