Ensuring the safety of our Poppet community is our top priority. We take extensive measures to create a secure environment for families and trusted caregivers. Here's how we do it:
Verified Biometric ID Check
We use modern biometric technology to confirm the identity of caregivers offering childcare sessions with Poppet. This involves matching a 3D facial recognition scan with a verified ID document. It ensures that caregivers have supplied accurate and real documents that are their own.
Enhanced DBS Screening
All caregivers registered on Poppet undergo an enhanced check through the Disclosure and Barring Service. The enhanced DBS is a comprehensive check of a person's background and criminal record, and includes details specifically required to assess the suitability of a person to be able to safely work with children and vulnerable adults.
Right to Work Verification
We verify that every caregiver on our platform has the legal authorisation to work in the UK, ensuring compliance with immigration laws and giving you peace of mind that everyone on the platform is working and being paid lawfully.
Social Media Screening
Our comprehensive social media checks assess caregivers' online activities, aligning with our safety standards. We leave no virtual stone unturned to ensure your family's well-being.
Reviews and Feedback
Transparency and feedback are essential. Families can share their authentic experiences through reviews, which are reviewed and published on a caregiver's public profile. This empowers parents to make informed decisions and find the perfect caregiver for their family.
Settling in Period
Every Poppet booking includes a 30-minute settling in period at the beginning of the session. This allows you to gauge compatibility and comfort with your chosen caregiver. If it doesn't feel like the right match, you can cancel the booking without charge. You will be asked to give a reason for ending the session and we appreciate you sharing information that can help us improve the service and keep the Poppet community safe.
Proactive Resolution of Concerns
Our dedicated support team promptly addresses any comments or concerns you may have via the online chat service located in the get help section of your profile. We will always take comments and feedback seriously and investigate concerns promptly.