Poppins uses OPP, a secure payment platform integrated into the app, ensuring safe and reliable transactions between users.
1. Payment Flow
The borrower pays via the link sent by the Provider in the Poppins chat, by clicking on the OPP link 💳.
Available payment methods for each transaction: Visa - Mastercard - Apple Pay & Google Pay.Poppins receives the payment and deducts its commission before paying the Provider.
Provider is an individual: Poppins takes a 20% commission.
Provider is a business: Poppins takes a 15% commission.
This commission includes: Payment fees, Escrow, Poppins Protection, Platform costs, VAT on service.
Minimum commission: €1.50 per transaction.
The Provider receives the remaining amount. However, if they are VAT-registered (20% in France – for professionals only), a portion will be declared as VAT.
2. Quoted Price & Confirmation
When the borrower and Provider initiate a rental, they discuss pricing and any factors that may affect the final cost (e.g., duration, number of items, etc.).
The Provider then sends a proposal to the borrower, who must review and formally accept it. 📌 How to proceed? Chat > Make a proposal > Enter the price > Send the proposal.
Minimum Price Rule: To ensure adequate coverage for Poppins, the minimum accepted price is €1.50 per day.
Once the proposal is accepted, the transaction moves to the payment processing stage, triggering the next steps in the process.
3. Booking & Payment Process
The borrower accepts the price and proceeds with the payment.
Payment is processed in the OPP environment.
Available payment methods:
Bank Card
Visa / Mastercard
Google Pay & Apple Pay
The amount is held in escrow until return confirmation.
💡 Escrow is a financial arrangement where a neutral third party temporarily holds funds until specific transaction conditions are met.
4. Payout
Providers receive payments when:
The pick-up and return confirmations are successful.
Pending payments are released every Monday and can take up to 10 business days.
Payment release: Once all conditions are met, escrow releases the funds to the Provider.
5. Deposit System
There is no deposit system activated on Poppins at the moment.
Any Provider wishing to request a deposit should mention it in the item description and can discuss it when meeting with the borrower.
6. Cancellation & Refund Policy
A. Borrower-Initiated Cancellations
Before Payment: No fees apply.
After Payment, Before Pick-up: Full refund is provided.
After Pick-up, Before Return: No refund.
B. Provider-Initiated Cancellations
If the Provider cancels, the borrower receives a full refund.
The Provider’s cancellation rate is monitored, and action may be taken if too high.