Getting an "overload limit" error? Don't panic. This just means you're trying to feed the AI more content than it can process at once.
What Causes Overload Limits
Too Much Content Connected
Large videos (with a sh*t ton of talking)
Multiple PDFs and documents attached to one chat
Long conversation histories that have built up over time
Model Token Limits
Different AI models have different "memory capacities" (token limits):
For complete details, check our AI Models Guide.
Quick Fixes That Actually Work
Switch to a Higher-Capacity Model
The fastest solution? Use an AI model with a bigger token limit. Just click the dropdown menu under your chat box and select GPT-5 or Gemini 2.5 Pro.
Reduce Connected Content
This is where the real magic happens - and it'll save you credits too:
Disconnect What You Don't Need: Remove files that aren't relevant to your current question
Create Targeted Chats: Instead of one mega-chat with everything connected, use separate chats for different topics
Summarize First: Connect large files to a separate chat, extract the key information, then put that summary in a text box (press "T") for your main chat
When You're Stuck in One Amazing Chat
Sh*t. You've hit the token limit, but this chat has SO much good stuff in it that starting fresh feels like throwing away gold.
Remember - the beauty of Poppy is the ability to train your entire board, not just one chat. You should be moving between chats frequently.
But if you're genuinely stuck with valuable conversation history:
The Chat Transfer Method:
Switch to Gemini 2.5 Pro or GPT-5
Prompt: "Summarize all the key learnings and context from our conversation so another chat can pick up exactly where we left off"
Copy that summary and paste it into a new chat (or put it in a text box with "T")
Your new chat inherits all the intelligence without the token baggage.
The Credit Connection
The same strategies that fix overload limits also dramatically reduce your credit spending. For complete step-by-step instructions, check our Troubleshooting High Credit Usage Guide.
Questions?
We're here to help, we give support that no other AI tool offers. Test us!!