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Login Troubleshooting Guide

Can't get into Poppy, or you're in but it says you have no active subscription? Don't worry. Your account has not been deleted or removed, and nothing is lost.

Check your login email

Check your receipt to see which email your invoice was sent to, and make sure that's the email you're using to log in with.

Still can't get in?

  1. Stay in this chat and ask for a human agent.

  2. Our team will check your account and link your purchase to it if it needs relinking. You don't need to do anything else.

Want to use a different email?

We can't rename your login email, but we can link another email to your account so your purchase follows you. Ask for a human agent in the support chat and let us know.

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