Need to check your renewal date, update your card, or download invoices? Everything lives in the Poppy billing portal.
Open the billing portal
Click your profile picture in the top right of Poppy
Click Settings
Open the Billing tab and click Manage billing
Or go straight to billing.getpoppy.ai and sign in with your Poppy account. Check your receipt to see which email your invoice was sent to, and make sure that's the email you sign in with.
The portal shows the purchases connected to your account.
What you can do
For each subscription:
See its status (Active, Canceling, Past due or Canceled), price and Renews date
Modify subscription: cancel, claim a discount, or switch plans
Undo cancellation while a cancellation is still pending
For your payment account:
Update card: replace the card on file
Invoices: view every invoice and Download PDF
Billing info: set the Name on invoice and an EU VAT number (a fresh invoice is generated with the new details; past invoices stay as issued)
AppSumo customers see an AppSumo card with a Manage in AppSumo link. AppSumo licenses are managed on AppSumo, not in the portal.
What you can't do
Refunds are not processed in the portal. Ask in the support chat in your Poppy account or email support@getpoppy.ai and request a human agent.
"No subscriptions found"?
Check your receipt to see which email your invoice was sent to, and make sure that's the email you're signed in with. Your account has not been removed and nothing is lost. If you still don't see your purchase, ask for a human agent in the support chat and our team will link it so it appears.