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Chat Errors: What They Mean & How to Fix Them

Troubleshooting guide for errors so that you can get back to work

Most chat errors tell you what's wrong. This page lists the ones you may see and how to fix them.

The "Yikes!" message

A yellow alert titled Yikes! says: "Oops! Something went wrong. Please try again. If the issue persists, contact support! Thank you for your patience."

Under it you may see Copy Error. It copies the technical error behind the message.

  1. Click Copy Error.

  2. Try the fixes below.

  3. If it still fails, paste the copied error into your support conversation.

Common errors and fixes

Image Too Large

What it means: an image is larger than 8000px on a side.

Fix: resize it to 8000px or smaller and send again.

Too Many Large Images / Many Images Limit

What it means: you sent more than 10 images, and some are bigger than 2000px.

Fix: resize them to 2000px or smaller, or send 10 or fewer.

If an image error doesn't say which image is the problem:

  1. Disconnect all screenshots and images from the chat.

  2. Reconnect them one by one, sending a prompt after each.

  3. When the error comes back, remove or resize that image.

If the image was sent directly in the chat, you can't remove it. Start a new chat and don't add that image to the conversation.

image sent directly in your chat that could be giving you an error saying

Unable to Download File

What it means: a reference image never finished uploading.

How to spot it: look at the image previews right above the text bar. A white image with a small file icon is broken.

image preview thats right above text bar in the chat, that has is causing an error because it has not completed downloaded

  1. Remove the broken image.

  2. Add it again so it uploads fully.

  3. Send your prompt again.

Output blocked by content filtering policy

The AI model's safety filter blocked the reply. It can be triggered by something earlier in the chat or in connected content, not only your last message. Try a different model under the text box, or start a new chat.

Yikes! Info Overload / Response Ran Out of Tokens

The chat holds more than the model can read. See Troubleshooting Overload Limits.

Usage Limit Reached / Team Usage Limit Reached

You or your team used all credits for the month. Buy more or wait for the reset on the 1st. A team member needs the team owner to upgrade. See Understanding Credits.

Team Plan Paused

The team's plan isn't active, so AI on team boards is paused. Ask your team admin to check the team's billing. Your own boards still work.

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