Getting a weird error in your chat when you try sending a prompt? Most errors tell you exactly what's wrong — you just need to know where to look and what to do about it.
The "Oops, Something Went Wrong" Message
Sometimes your chat will hit you with this:
"Oops, something went wrong. Please try again. If the issue persists, contact support. Thank you for your patience."
Underneath that message, you'll see a "Copy Error" button. This is your best friend.
What "Copy Error" Actually Does
That button copies the specific technical error behind the generic message. It tells you exactly what went wrong — not just "something broke."
Here's what to do:
Click "Copy Error"
Read the error — it often tells you exactly what the problem is
Try to diagnose it yourself using the fixes below
If you can't figure it out, paste the copied error into your support conversation so we can see exactly what's happening and help you faster
Common Errors & How to Fix Them Yourself
Error: "Unable to Download File"
What's happening: You're trying to create an image, and one of your reference images is broken or an incomplete image that hasn't fully uploaded to your chat.
How to spot it: Check the image previews that populate right above your text bar in your chat. Look for an image that appears white with a small file icon in it — that means the image never fully downloaded or uploaded.
The fix:
Find the broken image (white image with a file icon)
Remove it from your chat
If you still need that image, re-add it so it uploads completely
Try your prompt again
Error: "At Least One of the Image Dimensions Exceeds Max Allowed Size"
What's happening: One or more images connected to your chat are too large for the AI to process. The tricky part? The error won't tell you which image is the problem.
The fix — process of elimination:
Disconnect all screenshots and images from your chat
Reconnect them one by one, sending a prompt after each one
When the error comes back, you've found your problem image
Remove that image, resize it or use a smaller version, and reconnect it
If the oversized image was sent directly in your chat history rather than connected to it, you can't remove it from the conversation. You'll need to start a new chat and avoid adding that image directly into the conversation.
Errors That Are Self-Explanatory
Some errors are straightforward — like overload limit or token limit errors. These just mean you've fed the AI more content than it can handle at once. Check out our Troubleshooting Overload Limits Guide for quick fixes on those.