If you're seeing a weird UI bug or a simple feature is not working, like you can't connect the connection line from your content to your chat or the text in your chat is overlapping, here are simple steps that will save you time and get you back to work!
General troubleshooting checklist
Hard refresh (command/control + shift + R)
clearing your cookies in Poppy
Test in a different browser. If the issue goes away in a new browser it means that one of your browsers is the culprit.
Help us, help you
When you have an issue with your account, most times we need to actually see this happening or recreate it on our end. To save time, when you reach out to the customer support chat doing these two things can help us, help you:
Send us a screenshot or screen recording showing the issue
Press Share on your board, make it public, and send us the URL so that we can jump on your board and look into the issue!
