If you're seeing a weird UI bug or a simple feature is not working, like you can't connect the connection line from your content to your chat or the text in your chat is overlapping, here are simple steps that will save you time and get you back to work!
General troubleshooting checklist
Hard refresh (command/control + shift + R)
clearing your cookies in Poppy
Test in a different browser. If the issue goes away in a new browser it means that one of your browsers is the culprit.
Help us, help you.
When you have an issue with your account, most times we need to actually see what's happening or recreate it on our end. If our bot isn't giving you the answer you need, just type "Human agent" and ask for a real person from our team.. we'll jump in to help you. But to help us get to the bottom of the issue faster, doing these two things makes a big difference:
Send us a screenshot or screen recording showing the issue
Press Share on your board, make it public, and send us the URL so that we can jump on your board and look into the issue!
