Porter allows you to automatically send helpful follow-up messages to clients after their appointment — including aftercare instructions and review requests. These messages are completely free and help you provide a great client experience while boosting your reputation online.
📦 Two Types of Post-Appointment Messages
Aftercare Message
Sent immediately after an appointment is checked out
Typically includes a link to aftercare instructions (hosted on your site or a PDF)
Review Request
Sent 1 hour after an appointment is checked out
Prompts the client to leave a review (using Porter’s built-in screening system)
🧑🎨 For Artists (Using the Porter Mobile App)
Open the Porter app
Go to Profile > Client Messages
Add your:
Aftercare link
Review link
Once links are added, Porter will automatically activate the post-appointment messages for you.
🧑💼 For Shop Managers (Using app.getporter.io)
Log in to app.getporter.io
Click your name in the top-right corner
Go to Manage Shop > Client Messages
Add the aftercare and review links on this page
These settings will apply across your shop, and the messages will be automatically enabled.
🧾 How the Review Link Works
Porter uses a smart review funnel to help you collect positive public reviews while filtering out negative experiences:
Clients receive a Porter-branded link via SMS
If they say they had a positive experience, they are redirected to Google to leave a review
If they indicate a negative experience, their feedback is collected internally and forwarded to you — they are not redirected to Google
This helps protect your online reputation while still gathering important feedback.
Both post-appointment messages are free to use — and a powerful way to stay connected with clients after their visit. Let me know when you're ready for the next Client Messages article!