As Open Banking is a relatively new technology, not all banks support it at the moment. If your bank is supported but you’re still seeing errors connecting your bank, it is likely due to an issue with your bank’s connection. We recommend you wait for an hour or so before retrying as these issues often resolve themselves.
In some cases, we can allow you to upload a bank statement or payslip instead of connecting your bank. However this can take longer for our team to review and may not always be possible to do.
We know this can be frustrating and are working closely with TrueLayer and banks to bring more access to customers.