Package Protection lets customers pay a small fee to protect their orders during shipping. Customers can submit a claim through your claims portal if their shipment is damaged, lost, or marked as delivered but not received.
Prerequisites before you start
Checkout+ must be enabled in at least one Shopify market
Each Package Protection market supports only one country and are synced to active Checkout+ markets
Setting up Package Protection
In your PostCo dashboard, navigate to the Package Protection setup page, select a market you'd like to enable Package Protection for and follow the steps below:
Note: Package Protection markets are based on the available Checkout+ markets
Step 1 - Set a Package Protection fee
This fee is the price that customers would pay when opting-in for package protection.
Step 2 - Select opt-in type
This determines whether customers are given the choice to opt-in for Package Protection or not.
Step 3 - Activate Package Protection
Having completed the previous steps, you can proceed to activate Package Protection for the selected Shopify market.
Here's a visual guide on how to do this:
What's next?
Once Package Protection is activated, you can proceed to customise the various settings by referring to the article below:
Frequently asked questions:
Why don’t I see any Package Protection markets?
Package Protection markets only appear for markets with Checkout+ enabled. To activate a Checkout+ for a selected market, you may refer to this article.
How do I deactivate Package Protection?
If you no longer want to offer Package Protection for a market, simply click into the market and hit 'Deactivate':
How do different Package Protection opt-in types appear to my customers?
If Package Protection is set to Optional, customers will see a checkbox in their cart where they can choose whether to add Package Protection along with Checkout+:
If Package Protection is set to Required, the Package Protection fee is automatically included together with Checkout+ in the customer's cart as an option:
