Order Editing gives customers a short window after checkout to fix their orders - a wrong size, a missed item, an incorrect address - without needing to contact your customer support team, or to cancel & resubmit a new order.
How it works
After checkout, customers are given a self-serve editing window to correct their order. You determine how long the order editing window stays open, which orders are eligible, and what can be changed.
Why it matters
Fewer cancellations - customers fix mistakes instead of abandoning their order.
Less support volume - common post-checkout requests are resolved directly by customers, without involving your team. Automating routine post-purchase workflows can reduce support tickets by 15–20%
Fewer failed deliveries - 22% of delivery failures stem from incorrect address information entered at checkout. Letting customers self-correct before fulfilment avoids redelivery costs.
Better customer experience - 54% of consumers factor customer service quality into their purchasing decisions. A fast, self-serve fix builds trust and encourages repeat purchases.
Flexibility without risk - exclusion rules and time cutoffs keep fulfilment protected.
Lower return rates - wrong sizes, colours, and quantities caught early avoid the cost of processing a return entirely.