There are several reasons why your card could be declined, such as insufficient funds, unusual spending behavior, or even for entering an invalid number or expiry date. All of this is automatically validated by the bank, which is why we don’t always have detailed information on why the charge was declined.
Regardless of the reason, if your card was declined, the first thing you should try is re-entering the card details in case that was the problem. You could also try using a different card.
If you’re purchasing a subscription or trial period for the first time, you should enter the card details on the Pricing checkout.
Or, if the payment that failed is for the automatic renewal of your plan, you should update the card set as your payment method on your billing preferences. Just go to Your Account, on the side menu where your profile picture is, and select Billing. Now, click on Add card under Your cards and enter your billing details making sure they are correct and up-to-date. Once the card is added, click on Make Default. If you’d like, you can remove the outdated card by clicking Delete.
Should you still experience inconveniences after updating your card, make sure you contact your bank or card provider. For security reasons, online or foreign currency transactions might require extra confirmation on your part to be processed. Keep in mind that all of our Premium plans are charged in US dollars (USD).
Alternatively, you can also purchase a subscription or start a trial with PayPal by clicking here.
If none of the above work for you, you can also contact our support team through the platforms' Chat for further assistance.