Although Postcron is always doing its best to deliver your posts, errors might happen and your posts could eventually fail. Don't worry though, should that happen, we will notify you via email with as much information as we can, so you know what’s causing the error and, if that’s the case, how you can prevent it from happening again in the future.

We’ve gathered the most frequent errors in different categories according to the type of error and how to fix it. You can find them below:

The connection between Postcron and your social accounts requires an access token that can expire from time to time. This is normal behavior meant to keep your account safe, and it can be a result of a number of different factors.

Simply log into Postcron and reconnect your social account.

- "Authorization failed."

- "Facebook has changed the session for security reasons."

- "The token used in the request has expired."

...Or similar messages including the word token.

To manage your social accounts with Postcron, you need to grant us publishing permissions to post on your behalf. If for any reason these permissions haven’t been granted or have been withdrawn, your posts will fail to post.

In most cases, you can fix it by simply reconnecting the social account. However, if that doesn’t help, you might need to edit your publishing permissions directly on the social network and accept all of them to avoid future issues. Where and how may vary, but for Facebook Pages specifically, you can find useful information here. If you need extra help, feel free to contact our Support team.

- "(#200) Insufficient permission to post to group."

- "(#200) Subject does not have permission to post photos on this page."

- "(#200) If posting to a group, requires app being installed in the group, and \ either publish_to_groups permission with user token, or both manage_pages \ and publish_pages permission with page token; If posting to a page..."

- "The user must be an administrator."

...Or similar messages including the error code #200 or the word permission.

Due to social network API limitations, sometimes connecting a social account might require some extra steps to send the notifications to push your posts through - i.e. posting to Personal Instagram accounts or Facebook Groups with reminders. If your social accounts or devices aren’t correctly set up for its posting method, your posts might fail to post.

Make sure you’ve followed all the necessary steps to post. The email notification we send you will include the error message sent by the social network. Read it carefully as it usually offers tips on how to fix the issue.

- "To post on Facebook Group add the Postcron App."

- "The connection with your mobile device has been lost, thus the push notification couldn’t be sent."

- "There are no mobile devices connected to your account, thus the push notification couldn’t be sent."

When you’re on a Premium plan and, for some reason, we can’t process your payment for 48h, your account will get blocked. This means that your connected social accounts, past and future posts, and all your account settings and preferences will remain stored, but you won’t be able to access your account and your posts won’t be posted.

Log into Postcron and follow the steps available. If you need extra help, feel free to contact our Support team.

- "This post wasn't published because at the time it was scheduled, your account (or the team owner account) was blocked."

All social networks have their own guidelines when it comes to moderating user activity and content. Violating these norms may result in the temporary blocking or suspension of your account by the social network. This usually means that you cannot post that content natively either.

The email notification we send you we’ll include the error message sent by the social network. Read it carefully as it usually indicates the reason why your account was flagged and it might also help you prevent it from happening again in the future.

Make sure you go through social network guidelines and that you follow them, not only when using Postcron but also on the social network itself. Postcron works alongside social networks to encourage their norms, which is why we offer a few options to assist you with this and help you protect your account. If you believe there’s been a mistake and your post should not have been flagged, we recommend getting in touch directly with the Social Network’s support team to get more information, as sanctions are out of Postcron's hands.

- "Facebook is preventing this post from being published."

- "Duplicate status message."

- "We limit how often you can post, comment or do other things in a given amount of time in order to help protect the community from spam. You can try again later."

- "Your content couldn't be shared, because this link goes against our Community Standards."

- "You are temporarily blocked…"

- "You are temporarily restricted…"

- "You are temporarily prohibited…"

- "You have been temporarily blocked from performing this action."

- "Twitter Image upload failed. (...) To protect our users from spam and other malicious activity, this account is temporarily locked."

- "You cannot access the app till you log in to www.facebook.com and follow the instructions given."