Why has my Social Account disconnected from Postcron?
The connection between Postcron and your social accounts requires an access token that might expire from time to time.
Although this can be frustrating, keep in mind that this is normal behavior implemented by social networks with the intention of keeping your account safe. It can also be the result of multiple different factors such as a password or device changes, accessing your social network from a different location, or simply the end of the token's lifespan.
When a social account is disconnected you will see an alert message in your Postcron account. It will show you the action required to solve this.
Keep in mind that while your account is disconnected your posts will fail to post. In this case, you'll receive an email when the first post fails indicating how to solve the disconnection issue. Should the account remain disconnected, we won't notify you for every post that fails, but we will email you again for the next post that fails after a 12 hours period. So, make sure you keep your contact email address always up-to-date.
Don't worry, reconnecting your account is very easy. Just follow the steps of the alert message shown on the page or follow these instructions. ⬇️
Reconnect your social accounts:
To Reconnect a Social Account, log into your Postcron account on the website and go to Your Account on the side menu where your profile picture is, and click on Social Accounts:
Now, find the social account you need to reconnect and click on the Reconnect button (two arrows icon). Make sure you're logged into the social network on a different tab so we can access your credentials.
The connection between Postcron and your social accounts requires an access token that can expire from time to time. While this can be frustrating, keep in mind that this is normal behavior meant to keep your account safe. Keep in mind that your scheduled posts won't be posted while your social account is disconnected.