When you create a PostFromUS account, you receive a US shipping address with your own PostBox information. This PostBox helps PostFromUS identify which packages belong to you when they arrive at our warehouse.
Why Your PostBox Is Important
Many customers use the same PostFromUS warehouse address. Your PostBox tells us which account the package should be added to.
When a package arrives, we use the name, address, tracking number, and PostBox details to match the package to the correct customer account.
When shopping from US online stores, enter your full PostFromUS address exactly as it appears in your account.
Make sure your PostBox information is included in the shipping address. This helps prevent delays when your package arrives.
What Happens If I Forget My PostBox?
If your package arrives without your PostBox number, it may take longer to identify and add to your account.
If this happens, contact PostFromUS support here and provide:
Tracking number
Store name
Order number
Name used on the order
Proof of purchase, if requested
The more information you provide, the easier it is for us to locate and match the package. You can also email us at: help@postfromus.com
No. Your PostBox is not a regular USPS PO Box.
It is part of your PostFromUS package forwarding account and is used to identify your packages at our receiving location.
Your PostFromUS address should be used for eligible packages from US retailers. It should not be used for personal letters, bank mail, government mail, business registration, or general mail service.
Can I Share My PostBox With Someone Else?
You should not let other people use your PostBox unless their name is approved or added to your account.
This helps prevent confusion, delays, and possible account issues. If you want to receive a package under another name, check your account settings or contact support before placing the order.
Summary
Your PostBox is the personal identifier that connects incoming packages to your PostFromUS account.
Always include your full PostFromUS address and PostBox details when shopping online so your packages can be received and added to your account correctly.
Ready to shop like a local? Sign up now to get your free US address and start shopping with ease!