It may take longer for PostFromUS to identify the package and add it to your account.
Your PostBox number helps us match incoming packages to the correct customer. Without it, we may need additional information to confirm that the package belongs to you.
What Should I Do?
If you forgot to include your PostBox number, contact PostFromUS support as soon as possible.
Please provide as much of the following information as you can:
Tracking number
Store name
Order number
Name used on the order
Proof of purchase, if requested
The more information you provide, the easier it is for us to locate the package and match it to your account.
You can contact support through the Help Center or email us at: help@postfromus.com
Will My Package Be Lost?
Not necessarily.
A missing PostBox number does not automatically mean the package is lost. However, it can delay processing because we need to confirm who the package belongs to before adding it to an account.
How Can I Avoid This in the Future?
Always enter your full PostFromUS address exactly as shown in your account when shopping online.
Make sure your PostBox number is included in the shipping address before placing your order. This helps your package get added to your account faster and avoids unnecessary delays.