Chargebacks can be a frustrating experience for online merchants, especially after fulfilling an order. At PostFromUS, we take these situations seriously and have processes in place to assist both merchants and customers in resolving chargeback disputes.
What Is a Chargeback?
A chargeback occurs when a customer disputes a charge with their credit card company, often claiming that they did not receive the product or that there was an issue with the transaction. The credit card company then reverses the charge, which can leave the merchant without payment for the goods already shipped.
Steps to Take as a Merchant
Contact PostFromUS Support: If you experience a chargeback after shipping to a PostFromUS address, contact our customer support team immediately. Provide all relevant information, including the order details and any communication with the customer.
Provide Proof of Delivery: It’s essential to have proof of delivery, such as tracking information, to show that the package was delivered to the PostFromUS address. This documentation can be crucial in resolving the dispute.
Work with the Credit Card Company: We recommend that merchants work directly with the credit card company to provide evidence that the order was fulfilled and delivered as promised.
How PostFromUS Can Help
While PostFromUS cannot directly intervene in chargeback disputes, we can provide documentation that may assist in resolving the issue. We will also send the parcel back to you, and the fraud account will be immediately canceled.