Prerequisites:
Poursteady PS1 (3-cup or 5-cup) is fully installed and connected to Wi-Fi
Access to my.poursteady.com to edit and verify recipes
A digital scale to test measured output
Access to the boiler make, model, and settings
Ability to safely inspect tubing under the counter
Main Process:
1. Confirm Machine Is Online
Go to my.poursteady.com and verify that the device status light is green
Attempt to change a recipe and confirm the Poursteady button lights flash
This confirms the correct recipe is assigned and active
2. Verify Recipe Configuration
Open the current recipe and review the pour volume and pause timing
Recommended pour volumes: 20g to 150g
Volumes below 20g may not trigger the flow meter
Volumes above 150g may overstress the boiler
Ensure pause times are set appropriately (5–20 seconds depending on volume)
Understand that the flow meter has a ±4% accuracy range
A 100g pour may yield 96g–104g in output under normal conditions
3. Run a Flow Rate Test
Create a temporary recipe with a 100g pour, no paper filter
Place a scale under the nozzle and run the test pour
Observe:
If the pour is significantly off (outside of 4% range)
If any pauses, stops, or sputtering occurs
4. Inspect Physical Installation
Check the water line from boiler to Poursteady:
Ensure the line is as short and direct as possible
Lightly massage any compressed areas in the tubing to relieve flow restrictions
Look for kinks, bends, or obstructions under the counter
Inspect the Poursteady side panel:
Look for air bubbles moving through the lines or stuck in the flow meter
5. Review Boiler Settings
Record the following from the boiler:
Make and model
Set temperature (reduce slightly if overheating is suspected)
Serial number
High temperature settings may cause steam or vapor bubbles in the water line, disrupting flow
Reducing the temperature reduces vaporization risk
6. Clear Overnight Bubbles (if idle)
After long idle periods, bubbles may accumulate in the line
Run a manual flush (e.g., small 30–50g pour) in the morning to clear the lines
Troubleshooting:
Issue: Inconsistent or Low Pour Volumes
Check for incorrect recipe volume or pause times
Inspect tubing for air bubbles or pinched lines
Ensure the boiler is not overheating or creating vapor pressure
Issue: Flow Stops Mid-Pour
Inspect flow meter for debris or blockage
Check for accumulated air in the nozzle or tilt axis
Reseat or clean tubing as needed
Issue: Flow Discrepancy Between Stations
Not applicable: All Poursteady stations share a single flow path
Flow issues will affect all stations equally
Success Confirmation:
Test pour is within ±4% of recipe volume
No sputtering or pauses unless programmed
Water line is clear, bubble-free, and unobstructed
Boiler temperature is stable, and Poursteady receives water without delay
Escalation:
If the issue persists after verifying recipes, boiler settings, and line integrity:
Use Intercom to submit:
Photos of your recipe settings
A video or description of the flow behavior
Boiler make/model/serial and current temperature
Photos of the tubing path and any visible air bubbles
We’ll assist with next steps, including cleaning the flow meter or replacing components