Prerequisites:
A clean, stable surface for unpacking (e.g., a counter or bar)
A box cutter or blade
Caution and care to avoid damaging internal components
⚠️ Important Handling Note:
The PS2 ships upside down to protect against top-heavy damage. Handle gently and follow orientation instructions when lifting.
Main Process:
1. Open the Box Carefully
Use a box cutter to slice along the tape.
Do not cut deeply into the box — the PS2 is protected with foam, but avoid puncturing it.
Remove the top foam layer to access the contents.
2. Retrieve Accessories and Manual
On top, you’ll find:
The User Manual
Any optional accessories ordered (e.g., drip trays, filter holders)
Keep all packing materials in case return shipping is ever needed
3. Identify the Machine Orientation
The PS2 is packed upside down inside the box.
This protects the internal assembly during transit
Before lifting, take a moment to identify key ports:
Power port
Ethernet port
USB port
Water inlet
4. Lift and Position the Machine
Grasp the unit securely by both sides
Carefully lift it out of the box and rotate it upright
Set the machine gently on your bar or installation surface
5. Remove Final Foam Layer
Beneath the machine, remove the bottom foam insert
Inside, you’ll find the accessory (goodie) box
6. Review Goodie Box Contents
Inside the accessory box, confirm you have:
Power cord
Additional tubing adapters
These allow connection to alternate water line sizes
Use the adapters to fit your café's plumbing setup as needed
Success Confirmation:
PS2 is fully unpacked and oriented right-side up
All core accessories are accounted for:
Manual, power cord, tubing adapters
Machine is ready for installation and setup
Escalation:
If any items are missing or damaged:
Initiate a support session via Intercom
Include your serial number and photos of packaging or contents
Do not discard packing materials until the issue is resolved