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How to Contact the Support Team

If you're encountering issues or need assistance, getting help from our support team is easy.

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Written by Andrew Hargitay
Updated over 3 months ago

1. Contact via In-App Chat

  • Inside PractaLuma, click the chat icon in the bottom right corner of your dashboard

  • Type your question or issue and our support team will respond as quickly as possible

2. Email Support

  • For more detailed inquiries, email our support team at support@practaluma.com

  • Include your account details, the issue you're facing, and any relevant screenshots to help us resolve it faster

3. Live Chat Hours

  • Our support team is available Monday to Friday, 9 AM to 5 PM AEST

  • Outside of these hours, expect a reply within 24 hours during business days

4. Self-Help Resources

  • Check out our Help Center for step-by-step guides and FAQs

  • We regularly update these resources with new tips and troubleshooting information

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