You might have seen these terms in your monthly PraisePal invoice. Here's what they mean in the pricing framework and breakdown.
PraisePal charges based on a per User basis of $X / month. We use Stripe as our payment provider and operate based on the defaults for Stripe subscriptions.
The terms "remaining time" and "unused time" appear in your invoice when you add or remove Users sometime during the month itself. When that happens, Stripe offsets the prorated amount of the remaining time left for the previous amount of Users and then charges a prorated amount of the remaining time left for the new amount of Users.
For example:
Previous amount of Users = 235
New amount of Users = 240
Date added: 21st of October
Pricing: $3 / User / month
When you add 5 new Users on the 21st of October, Stripe automatically calculates the following:
The total cost of 235 Users for 1 month:
$3 x 235 = $705
Total days left unused in the month of October:
~10 days
This is an approximate amount, Stripe calculates this number down to the exact minute
The total cost of unused time:
$705 x 10 / 31 = ~$227.5
~$227.5 is the corresponding number of "Unused time" on 235 Users for the Team Plan after the 21st of October.
Stripe then does the same calculation for the NEW amount of Users.
The total cost of 240 Users for 1 month:
$3 * 240 = $720
Total days remaining in the month of October:
~10 days
This is an approximate amount, Stripe calculates this number down to the exact minute
The total cost of remaining time:
$720 x 10 / 31 = ~$232
Stripe then deducts the difference. If your Workspace DECREASES in number of Users, a credit is given to offset the next invoice. If the Account INCREASES in the number of Users, then the difference is deducted and charged to your card.
Stripe documents this in more detail here.