Challenge 1: Mentor A New Teammate
Go above and beyond to mentor new colleagues, providing guidance and support during their onboarding process.

Challenge 2: Plan a Welcome Lunch
Invite your new colleague to lunch and introduce yourself, discuss their role, and answer any questions they may have.

Challenge 3: Take Initiative To Be Inclusive
Invite new colleagues to team meetings, social events, or outings to help them feel included and engaged from the start.

Challenge 1: Set In-Office Goals
Establish personal goals for how many days you plan to work from the office each month and share them with your manager.

Challenge 2: Provide Feedback
Share your thoughts on what initiatives would encourage you and your colleagues to spend more time in the office.

Challenge 3: Participate in Office Events
Attend scheduled team-building activities, lunch gatherings, or wellness programs to foster connections with colleagues

Challenge 1: Innovation Award
Honours individuals that has introduced a creative solution or process improvement that positively impacts the company.

Challenge 2: Rising Star Award
Acknowledges a newer employee who quickly made a positive impact on the team & shows great potential for future growth.

Challenge 3: Team Excellence Award
Awarded to teams that has collaborated effectively to achieve a significant goal or project, with teamwork & innovation.

Challenge 1: Participate in Town Hall Games
Get engaged and be a game-changer!

Challenge 2: Provide Feedback During Town Hall
Share your perspective on how we can improve and grow as a company.

Challenge 3: Help Facilitate Town Hall
Lend a helping hand to organise a fruitful session for your colleagues.

Challenge 4: Share Insights in a Presentation
Conduct a sharing session on customer insights, new product development, industry updates, or best practices!

Challenge 1: Refer a Candidate
Submit a candidate referral for an open role.

Challenge 2: Candidate Qualified
Your candidate has been vetted by the Recruitment team who has assessed them to be qualified for the role.

Challenge 3: Candidate Interviewed
An interview has been set up with your candidate, who has attended the interview.

Challenge 4: Candidate Hired
Your candidate has been hired into the role - well done!

Challenge 5: Candidate Completed Probation
Your candidate has successfully completed probation and integrating well into the organisation.

Challenge 1: Attend In-Person Wellbeing Workshop
Participate in a wellbeing workshop session organised by the Employee Wellbeing Team.

Challenge 2: Use a Mental Health Program
Use one of the programs offered by the company's mental health platform partner.

Challenge 3: Share Wellbeing Tips With Your Team
Share your personal insights and wellbeing tips with your colleagues on the company's Microsoft Teams group chat, or during a team meeting/town hall.

Challenge 1: Attend Data Privacy & Security Training
Complete this training and claim your points.

Challenge 2: Attend Reporting Procedures Training
Complete this training and claim your points.

Challenge 3: Attend Financial Regulations Training
Complete this training and claim your points.

Challenge 1: Complete Basic Diversity Training
Complete this training and claim your points.

Challenge 2: Complete Cultural Sensitivity Training
Complete this training and claim your points.

Challenge 3: Attend Awareness Simulation Workshop
Complete this workshop and claim your points.

Challenge 1: Achieve 90% CSAT
Achieve an average CSAT score of 90% or higher for all customer interactions.

Challenge 2: Achieve 80% First Contact Resolution
Utilise your knowledge and resources to resolve customer issues on the first interaction whenever possible.

Challenge 3: Achieve 85% Ticket Resolution
Resolve 85% of customer tickets within the designated time frame. Prioritise and manage your ticket queue effectively.

Challenge 4: Receive Positive Customer Feedback
Go the extra mile in your interactions, demonstrating empathy and professionalism to leave a lasting impression.

Challenge 5: Help Out A Customer After Hours
Claim this award if you have worked with a customer over the weekend/holiday to help them when they need the most.

Challenge 1: Achieve 3 Client Outreach Per Month
Engage with clients through personalised outreach, eg. sending tailored product recommendations or new arrivals updates.

Challenge 2: Record 100 Clienteling Notes Per Month
Record client preferences, purchase history, and personal details to enhance future interactions.

Challenge 3: Achieve 10% AOV Growth by Cross-Selling
Achieve an average order value (AOV) increase of 10% through cross-selling and upselling.

Challenge 4: Schedule 20 Clienteling Appointments
Schedule and complete at least 20 clienteling appointments/mth. Proactively reach out to clients for 1-1 consultations.

Challenge 1: Generate 15 qualified leads/month
Refer to your division's Sales Handbook for guidelines.

Challenge 2: Achieve 75% Contact Rate
Remember to reach out to leads within 24 hrs of generation & document your outreach efforts!

Challenge 3: Conduct 10 Needs Analysis/month
Conduct in-depth needs assessments, and complete discovery calls to understand clients’ needs and tailor your approach.

Challenge 4: Deliver 5 proposals/month
Deliver min. 5 personalised proposals/mth. Present customised solutions that address the prospects' specific needs.

Challenge 5: Close 3 new deals/month
Close at least 3 new policies/mth. Follow up diligently with prospects and utilise closing techniques to finalise sales.

Challenge 1: Reach out to 2 partners monthly
Identify potential partners for collaboration to expand our business opportunities.

Challenge 2: Co-host 1 event with a partner every quarter
Organise or facilitate an event with a partner.

Challenge 3: Generate ROI from partner collaborations
Generate a minimum of 10% of total sales revenue from partner collaborations by year-end.

Challenge 1: Organise a client event
Host engaging events to foster client relationships and showcase our expertise.

Challenge 2: Achieve positive post-event feedback
Receive an average post-event feedback score of 4 out of 5 from attendees.

Challenge 3: Achieve a minimum attendance rate of 75%
Achieve a minimum attendance rate of 75% for each event.

Challenge 1: Attend 3 Industry Events/month
Claim this once you have attended 3 external networking events!

Challenge 2: Made 10 new contacts at events
Claim this once you have made 10 new contacts at events, and added them on LinkedIn and our CRM.

Challenge 3: Achieve 60% followup rate with new contacts
Achieve a follow-up engagement rate of 60% with new contacts within one week after the event.

Challenge 1: Achieve 90% Code Review Score
Maintain a code review score of 90% or higher on all submitted code.

Challenge 2: Resolve Bugs Efficiently
Resolve 95% of reported bugs within the designated sprint timeframe.

Challenge 3: Sprint Feature Delivery
Successfully deliver at least two major features per sprint. Quality must be assured!

Challenge 4: Team Collaboration Hero
Participate in at least one cross-functional project or initiative each quarter.

Challenge 5: Reduce Cycle Time
Reduce the average cycle time for feature development to under two weeks.

Challenge 1: Flag suspicious emails to security team
Claim this award each time you flag an email to the team under their guidelines.

Challenge 2: Report phishing risks
Claim this award each time you report a phishing risk or scam alert to the security team.

Challenge 1: Attend Employee Cyber Awareness Training
Complete this training on the intranet portal and claim your points.

Challenge 2: Attend Cloud Security Awareness Training
Complete this training on the intranet portal and claim your points.

Challenge 3: Complete Phishing Simulation Training
Complete this training on the intranet portal and claim your points.

Challenge 1: Attend Data Privacy & Security Training
Complete this training and claim your points.

Challenge 2: Attend Reporting Procedures Training
Complete this training and claim your points.

Challenge 3: Attend Financial Regulations Training
Complete this training and claim your points.