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What is Prefixbox’s refund policy for Shopify merchants?
What is Prefixbox’s refund policy for Shopify merchants?
Prefixbox Marketing avatar
Written by Prefixbox Marketing
Updated over 3 weeks ago

At Prefixbox, we work hard on providing plans for all needs. That is why we offer unique plans for everyone's needs:

Learn about our plans below:

We offer a 14-day trial for all monthly plans. During the trial period, you can try all Prefixbox’s AI Search & Filter app functionalities.

Before the end of your trial period, you can choose to cancel your subscription or stay on your chosen plan. Should you stay on your current plan, your subscription and billing will continue until you have downgraded back to our free starter plan and the charge will be applied 14 days after the trial has been activated.

Please note that Prefixbox will not honor a refund request or reversal request of the charges for any subscriptions beyond the 14-day trial period. Your plans can be canceled at any time, however, we do not refund or prorate unused parts of a subscription. If you uninstall the app your subscription will be cancelled and it will not auto-renew.

For more information on Prefixbox Fees and Payment Terms, please refer to our Terms of Service.

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