Prefixbox AI Search & Filter works with all currently available themes from the Shopify Theme Store, and supports custom themes as long as they support theme app extensions (Online Store 2.0 themes).

The app includes Layout Configuration settings that let you customize the predictive search bar, and search and collection tiles. You can also edit the custom Liquid template code of product tiles to maximum customization.

Alternatively, you can apply Custom CSS in your store's Theme settings to style Prefixbox embeds as needed.

In order to use Prefixbox AI Search & Filter, your store should use a theme that supports theme app extensions. All current themes in Shopify Theme Store meet this requirement (Shopify's Online Store 2.0 themes).

If you have a Vintage Theme, update to a Shopify Online Store 2.0 compliant theme to use Prefixbox AI Search & Filter.

If your store still uses a Vintage Theme, you’ll need to update to a Shopify Online Store 2.0 compliant theme to use Prefixbox AI Search & Filter.

Upgrading to Online Store 2.0 not only enables app compatibility, it also unlocks a more customizable, flexible, and app-friendly Shopify experience. Additionally, vintage themes are no longer available for installation for new stores and no longer receive updates (except for major security fixes), so switching ensures long-term compliance and support.

Yes, you can create dynamic filters using any product attributes, including product options, metafields, and metaobjects with Prefixbox AI Search & Filter. These fields can be used not only for filtering, but can also be set for sorting and searching too!

Yes, all Prefixbox AI Search & Filter plans start with a 14-day free trial. Find everything about our plans here.

Prefixbox’s AI Search & Filter app officially earned 'Built for Shopify' status in 2025, the first among AI search providers.

Shopify awards this badge to apps that meet their highest quality standards. The app must meet Shopify’s requirements around easy to use, natively integrated, secure, high-performing, and designed to help merchants succeed.

Prefixbox provides a wide range of advanced features that go beyond Shopify’s native Search & Discovery app, including:

We release new features weekly, so the app consistently evolves.

Yes! Starting from the Standard plan, Prefixbox includes support for design customization. Our developers will work with you to tailor the look and feel of our solution to perfectly match your store’s branding.

Besides standard self-service plans, Prefixbox offers Managed Plans for retailers with custom requirements.

Learn more about managed plans here: https://www.prefixbox.com/en-us/site-search-pricing-for-ecommerce

Yes, Prefixbox is natively integrated with the most popular review and wishlist apps, like Judge.me, Yotpo, Junip or Swym.
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Check out our growing list of integrations directly in the app.

No, not at all. Prefixbox is built as a theme app extension, meaning you can turn it on (and off) with a single click, without having to interact with Liquid templates or code.

That said, we strongly recommend testing any new app, including ours, on a duplicate theme before applying it to your live store. You can do this easily via the ‘Theme Overview’ menu.

Yes, the app can inherit your theme’s primary design settings, ensuring that product tiles on search and collection pages automatically align with your store’s overall look.

You can control design and inheritance settings directly in the Shopify Theme Editor, making customization seamless. Prefixbox is proud to be the first third-party search app to offer native, theme-integrated styling.

The app also includes Layout Configuration menu with even more customization options.

No, Prefixbox AI Search & Filter does not affect your SEO or metatags.

Prefixbox does not modify your store’s underlying structure, page content or product pages. Instead, it integrates into your Search and Collection page(s), just like any standard Shopify section, without interfering with how your store is indexed by search engines.

No, Prefixbox AI Search & Filter does not modify anything on your sitemap, the app only modifies your existing search and category page(s).

Yes, the Merchandizing menu’s Promotion feature allows you to do exactly that. You can override default search results to place the products you want to highlight in top positions for any given query and defined campaign period.

Yes! Prefixbox continuously collects user feedback and monitors market trends to prioritize new feature development.

We release updates regularly to ensure the product evolves with the needs of our users and the E-commerce landscape.

The frequency of automatic product catalog indexing varies based on your Prefixbox plan. Based on your plan, automatic re-syncs occur every 3 to 24 hours.

You can manually trigger an index by using the "Force sync" button at any time.

This is especially helpful when making large-scale product updates or when mapping new product attributes. The sync process takes just a few minutes, after which your changes will be reflected in the search modules.

By default, different filters are combined using the "AND" operator, while multiple values within the same filter use the "OR" operator. You cannot change this setting.

For example, let's say you have 2 filters: color and size.

You apply color filter "black", and size filter "M", "L".

The results will display black items in either size M or L.

This may happen because those products are not in stock.

By default, Prefixbox AI Search & Filter app hides out-of-stock items.

However, you can change this setting under Product Catalog menu - Stock management.

Alternatively, you may have just updated your product feed. For the changes to go live instantly, you should "Force Sync" your product catalog.

You can optimize your search engine's settings under the Relevance menu.

Modify search weights based on the quality of your product attributes.

For example, if your product descriptions are optimized, assign a "High" weight to that field. Otherwise, you should lower its weight in order not to negatively impact search result relevance.

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