The Sales Business Specialist (SBS) Team is here to support your ValueQuiX order creation and pricing requests—helping you save time and improve efficiency.
With expanded headcount and additional onshore support, SBS is ready to assist—but following the correct process is critical to avoid delays.
✅ When to Use SBS
Use SBS when you need support with:
ValueQuiX order creation
Pricing requests
Transaction support within their defined scope
📌 Tip: If you’re unsure whether your request is in scope, check the FAQ or submit your request—SBS will redirect you if needed.
🚀 How to Submit an SBS Request (Effective 4/1)
Follow these steps to ensure fast and accurate processing:
Step 1: Complete the Pricing Request Form
Fill out the Pricing Request Form in full
Include all required deal details and supporting information
👉 Important:
Requests submitted without the form will be returned and not processed.
Step 2: Submit Your Request
Email your completed form to:
XBSSalesSupport@xerox.comInclude any relevant deal context or attachments
Step 3: Watch for Assignment Confirmation
You’ll receive an email once your request is assigned to an SBS
Your assigned SBS will:
Complete your request
OR reach out if additional information is needed
Step 4: Respond Quickly
If SBS asks for more details, reply as soon as possible
Delayed responses = delayed turnaround
Step 5: Out-of-Scope Requests
If your request falls outside SBS support:
SBS will guide you to the correct team or resource
⏱️ Turnaround Time Expectations
Standard SLA: 3–5 business days
Timing begins once all required information is received
👉 Larger or more complex deals may take longer.
📚 Helpful Resources
ValueQuiX User Guide:
Access the guide
Use this guide for:
Step-by-step platform instructions
General navigation help
Self-service learning
❓ FAQs & Escalations
Refer to the attached FAQ document for:
SBS scope details
Common questions
Escalation points
💡 Key Reminders for Sales
✅ Always submit the Pricing Request Form
✅ Provide complete and accurate information upfront
✅ Respond quickly to SBS follow-ups
✅ Use available resources before escalating
Bottom Line
The SBS team is here to help you focus on selling—by making your ValueQuiX transactions faster, smoother, and more efficient.
Following this process ensures you get the quickest possible support.