Temporary issue – mobile app
Some users may be unable to access the support chat when using the Android or iOS app.
To fix this:
Update the Preply app to the latest version
Log out and log back in
You can contact Preply customer support team by chat. Preply has a 24/7 chat customer support compliant with GDPR and available to handle requests from student and tutors. We speak your language and aim at answering your queries in less than 10 minutes around the clock, 2 hours for your emails.
To contact us from a desktop computer, start by clicking the circle with the “?” sign in the bottom right corner of the Preply website.
To contact us from the Preply app, go to your settings and tap “Support center.”
Please note: Preply does not provide support by phone or video calls.
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