When the video player is unable to perform actions, your device may display an error message.
Below, we offer initial troubleshooting steps.
Error: System encountered an issue
Try refreshing the page by pulling down.
Go back to the previous page, re-enter the content, and click play again.
Close this tab, then re-enter https://us.ppacademy.cc
Unable to Connect to the Internet
Verify that your mobile device is not in airplane mode.
Connect your device to Wi-Fi, LTE, or mobile data.
Login Expired
For security purposes, please log in again on your device to continue playing.
Loading Failed or Data Error
Please click on another video to see if it plays smoothly.
If none of the above methods help you resolve the playback issue, please take a moment to provide device information and describe the steps you've taken.
Kindly share this information with our customer support team, and we will promptly assist in identifying any potential issues. Thank you for your cooperation!
【Computer Interface】
Google Chrome Version:
Console Error Screenshot:
(Click F12 to open the inspection view and take a screenshot of the Console messages in the developer tools.)