Trial Period
Members who pay for access to a project or plan (“Plan”) by credit card on the PressPlay platform shall receive access to a 7-day trial period (including public holidays) from the date and time of payment (“Trial”).
During the Trial, Members may email notice to cs@pressplay.cc and request for a refund of the original plan (“Notice Request”).
Any request for a refund after the Trial will not be eligible for any refund.
After the company receives a refund request from a Member, the Company will verify the validity of the request and the identity of the Subscriber. For approved requests, the Company will process a credit card refund to the Subscriber within fifteen (15) business days. If the Member has a refund request is during the first three (3) days, then the Member will be eligible for a full refund if the request is approved, less any applicable fees. If the Member has a refund request is during the remainder of the Trial, then the Member’s refund, if approved, will be reduced to thirty percent (30%) of the original Plan price, less any applicable fees. If the Member pre-order a project plan during the Fundraising Procedure , when the Member has a refund request is during the Fundraising Procedure or before a project is launched, then the Member will be eligible for a full refund if the request is approved.
Members may only apply for a refund once during a Trial and are not eligible for a subsequent Trial or request for a refund on any replacement Plan.
A Member may not request a refund via a Direct Request more than once (1x) per month for the same Plan. Furthermore, a Member may not request a refund via a Direct Request more than a total of three times (3x) for any Plans purchased on the Platform. The Company reserves the right to reject a request for refund for any reason, including the abuse of the Trial process, in its sole discretion.