Pricepoint offers two levels of support.
Rev, our AI chat agent
Available directly in the Pricepoint interface, can answer most questions about the platform and how Pricepoint works instantly. If your question needs a closer look, Rev can bring in a human team member within the same chat.
Our human Customer Support Team
Handles anything Rev can't resolve: account specific analysis, setup, personalized training, or issues that need a person to dig in.
Our Availability
Monday to Friday
| Winter (late Oct to late Mar) | Summer (late Mar to late Oct) |
Berlin (CET) | 9:00 AM to 2:00 AM | 9:00 AM to 2:00 AM |
New York (ET) | 3:00 AM to 8:00 PM | 3:00 AM to 8:00 PM |
Los Angeles (PT) | 12:00 AM to 5:00 PM | 12:00 AM to 5:00 PM |
Sydney (AET) | 7:00 PM to 12:00 PM (next day) | 5:00 PM to 10:00 AM (next day) |
Weekends: Urgent issues only. For emergencies on Saturday or Sunday, email us at urgent@pricepoint.co.
Ways to Reach a Human Agent
In-App Chat
Open the chat in Pricepoint and let Rev know you'd like to speak to a person, for example "Can I talk to someone?". Rev passes the conversation to our team, and a team member replies in the same chat during service hours.
Contact us at support@pricepoint.co anytime. This automatically creates a ticket, and our team will get back to you as soon as possible.
To help us resolve your request faster, include:
A detailed description of the issue
Specific examples, such as dates, room types and prices
Screenshots, where possible
Phone
Call us at +1 438 500 9216 during service hours for immediate assistance.