During your signup you selected a Welcome Bonus. This is free points credited to your account once. Your minimum redemption depends on the Welcome Bonus you choose.
There are 3 Welcome Bonus options
100 Points Welcome Bonus => 500 Points minimum redemption
200 Points Welcome Bonus => 1000 Points minimum redemption
500 Points Welcome Bonus => 2500 Points minimum redemption
For example, if you selected the 200 Points Welcome Bonus, you can start redeeming your points once your balance reaches a minimum of 1000 Points.
We can now change this for you.
Please reach out to our Support Team for assistance.