Depending on where you subscribed (web, Apple, or Google), the steps differ. Follow the correct section below.
If You Subscribed via the Primed Mind Web App
Log In to the Billing Page
Go to https://my.primedmind.com/account/billing and sign in.
Update Your Credit Card
In the Billing section, click Edit on the image of the credit card to update your credit card details. Enter your new card number, expiration date, and CVV.
Save Changes and Retry the Payment
After saving, your new card will be used for future subscription charges.
If You Subscribed via the Apple App Store
Payments made through the Apple App Store are handled by your Apple ID.
Open the Settings App on Your iPhone
Go to your Settings app.
Tap on Your Name
This is located at the top of the Settings menu.
Select ‘Payment & Shipping’
Here you can edit your existing payment method or add a new one.
Update Your Information
Make sure your billing address, name, and card details are correct.
If the payment still fails, check with your bank and retry the payment in your Apple subscription settings.
If You Subscribed via the Google Play Store
Payments made through the Google Play Store are handled by your Google account.
Open the Google Play Store App
On your Android device, open the Play Store.
Tap on Your Profile Icon
This is located in the top right corner of the screen.
Go to ‘Payments & Subscriptions’ → ‘Payment Methods’
Here you can add a new credit card or update your existing card details.
Update Your Information
Make sure your billing address, expiration date, and CVV are correct.
Once updated, Google Play will automatically retry the payment using your new details.
If payments continue to fail
Please contact our support team and include your account email, the platform you subscribed through (Web, iOS, or Android) along with any error messages you see.
For any additional help, feel free to reach out to support. We’re here to assist with any questions regarding your account and subscription!