Most paper jams are straightforward mechanical problems. The following illustration shows where paper jams can occur along the paper path:
Clearing Paper Jams in Trays 1 and 2:
Grasp both sides of the Bypass Tray, then pull it straight out of the printer
Pull out Tray 1 and/or Tray 2 until it stops
To remove the tray, lift the front of it slightly, then pull it out of the printer
Remove the jammed paper
Remove any crumpled paper from the tray and any remaining paper jammed in the printer
Insert Tray 1 and/or 2 into the printer, then push it in all the way
Insert the Bypass Tray completely into the printer
Clearing Paper Jams from the Fuser Area:
Push down on the rear door release and pull open the door
If paper is jammed in the Fuser, raise both green levers to open the Fuser
To open the paper guide, raise the green handle
Remove any jammed paper from the back of the printer
Close the paper guide on the Fuser
Lower the green levers to their original position
Close the rear door
Please contact Printt Support if Paper Jam error persists.