Sometimes customers want an invoice as proof of their purchase, but you can usually reassure the customer by sending the macro 'Purchase - Do I get an invoice?'. If they do want an invoice, or if you need an invoice to start an investigation with SendCloud, we can create these invoices manually by:
Download the purchase invoice template (tip: save it to your computer!). Open it in Adobe. You can now edit the invoice with information you get from Refine.
Go to Refine > Sales enter the V-number in the search bar
Open the sale and find the following details to adjust them on the invoice
Personal info > email, first name and last name
Invoice number > is V-number
Invoice Date > is the date the sale was registered
Device Type > click on the SKU items tab > click on the product under product variant > click on (Details) > copy/paste the product name here. You can of course also just retype it yourself, whatever you prefer.
The price/amount/total excl. VAT/total including VAT (is all the same, unless there are multiple products on the invoice) > click on the SKU items tab again > click on the product > copy/paste the price under 'Price to pay'
Now save the invoice.
Change the name of the document to 'Purchase_invoice_Vnumber'
Send the invoice to the customer and you're done!