This article contains the following sections:
Ticketing Integration Set Up
To authorize a ticketing integration, go to the icon in the bottom left corner of Prism with your initials, click Settings, and click on the Web Integrations tab. Click connect to integrate a ticketing system and follow the steps below to authenticate each platform.
Note that Prism can be connected to multiple ticketing accounts (for example both Eventbrite and See Tickets) but can only be integrated with one account from each platform.
Eventbrite (EB)
Once you click "Connect" on the Web Integrations tab in Settings, you will be brought to an Eventbrite page asking you to authenticate the integration. Either log in with your Eventbrite account or click "Allow" if you are already signed in.
See Tickets
Once you click "Connect" on the Web Integrations tab in Settings, you will be brought to a See Tickets page asking you to authenticate the integration. Log in with your See Tickets account and follow the prompt to allow the integration.
PreKindle
First, login to Prekindle to obtain your "x-api-key." This is located on your Prekindle dashboard, under Preferences.
In Prism, go to “Settings”, then “Web Integrations”, then “Connect” next to PreKindle
You will be prompted to enter your "x-api-key," copy and paste that key into the prompt in Prism and click "Save"
Etix
Visit this article for everything you need to know about setting up and using the Etix integration.
Linking Prism Events to Ticketing Events
Once you have authorized a ticketing integration, you will have the option to "Link Tickets" on the Revenue tab on any Confirmed event. This will allow you to pull in Sold ticket counts from the ticketing system to Prism. Sold tickets will update from the ticketing integration every few minutes and you can always use the "Refresh Now" button to pull the most up to date ticket counts.
There are a couple options for linking tickets to a ticketing platform (1) map Prism ticket tiers to Ticket platform tiers or (2) create new ticket tiers with ticketing platform tiers.
Map Prism Ticket Tiers to Ticket Platform Tiers
The benefit of this option is that your existing ticket allotment, comps and kills will remain in the ticket table and as tickets sell, the sold ticket numbers will map to the appropriate tier in Prism.
Build the event in the ticketing platform
In Prism, click the "Link Tickets" button on the Revenue tab of the Confirmed event
Choose which platform to link tickets from
Search for the event that you would like to link and select it
Map the ticket tiers from the ticketing system to the ticket tiers in Prism by selecting which tiers to import with the checkboxes and selecting which tiers they should map to in Prism in the "Prism Ticket" column.
Click Save. Prism will then update the tickets sold column as tickets are sold through the ticketing platform!
Create New Ticket Tiers with Ticketing Platform Tiers
Build the event in the ticketing platform
In Prism, click the "Link Tickets" button on the Revenue tab of the Confirmed event
Choose which platform to link tickets from
Search for the event that you would like to link and select it
Select all tiers that you would like to import to Prism and click Save.
Notice that with this method, if the event had existing ticket tiers, they move to the "Other Tickets" section on the event. Either delete those ticket tiers or use the Other Tickets section to track paper tickets or tickets not sold via the ticketing partner.
Troubleshooting Ticketing Integrations
If you find that a ticketing integration is not updating as expected, use the "Refresh Now" button or unlink and relink the event. To unlink the event, click the "Unlink Event" button and then Link the tiers again.
If that does not resolve the issue, disconnect the integration in Settings > Web Integrations, by clicking the "Disconnect" button, and re-authenticate following the corresponding set up steps above. Only Prism admins have access to Settings > Web Integrations. When the integration is reconnected, all previously connected shows will sync back up. Reconnecting the integration typically resets the data and resolves any issues.
If you are still experiencing issues after these steps, contact support@prism.fm.
Understanding the Ticket Table
For all ticketing integrations, Prism displays total Tax and Fee calculations and Rebates.
Allotment, Comps, and Est. Sold: These are Prism fields that will contain the data that was originally entered when building the ticket tiers. If Prism ticket tiers were mapped to the ticketing partner tiers during the “Link Tickets” process via the dropdown, the allotment will be the original allotment input into Prism. If tiers were linked to Prism but not mapped, the allotment will be listed as 0.
Sold: Number of sold tickets from the ticketing platform
Gross Ticket Price: The price of the ticket before taxes and fees are deducted. If Tax is “on top” in the ticketing platform, this field will be the base ticket price plus taxes and fees.
Actual Gross: Sold * Gross Ticket Price
Tax Passed to Customers: Total tax, calculated by ticketing platform, that is added on to the base ticket price. In Prism this amount will be deducted from the Gross Ticket Price at settlement. This column will be hidden if there is no Tax Passed to Customers for any ticket tier.
Tax Backed out: Total tax based on the tax rate set in Prism on the Revenue tab when a tax rate is not set in the ticketing platform. This amount will be deducted from the Gross Ticket Price at settlement.
Ticket Fees: Total fees calculated based on Prism’s Pre-settlement fees and facility fee on the Revenue tab.
Net Gross: Gross Ticket Price - Taxes and Fees
Rebate: Rebate amount from ticketing system that will be automatically added as additional internal revenue on the internal settlement for the event and contribute to the Internal Net Profit on the event. Read more on rebates here.
Other Notes on Ticketing Integrations
It is recommended to track Online Sales and Day of Show tickets as separate tiers in Prism to avoid any issues with accounting for fees in Prism.
If you have any questions, contact support@prism.fm!