Add Users to Prism
How to add and remove users from Prism and assign venue access.
Rosie Scanga avatar
Written by Rosie Scanga
Updated over a week ago

Add Users to your Account

Users can be added to your account via the Settings:

  1. Navigate to Settings by clicking the icon with your initials in the bottom left corner of Prism.

  2. Select the "Permissions" tab

  3. Select "Team" from the dropdown

  4. Click the "Add User" button

  5. Complete the required fields (First & Last Name, E-mail Address, and Job)

  6. Under Global & Venue Permissions determine which level of access you would like to grant the user. Here you have the option to assign a Global Role to a user, meaning that they will have access to all venues and stages with the permissions dictated by the role. Additionally, you can add Venue Access to select access to a specific venue and assign a Role. For more information on Roles and managing access visit this page

  7. Select Save. The user will receive an email with the subject line "Welcome to Prism.FM" to the email listed asking them to set up their password. The user may need to check their spam folder if they did not receive the email.


If you receive an error that a there was a problem with saving a user, the user may already have an existing Prism account with that email address. Prism requires a unique email address for each user in the system.

The easiest solution is to use a different email address for the user, if available. Alternatively, you can create an email alias which will share the same email inbox as their actual address. Do this by adding '+[any text]' to their email address, for example, if '' is in use or throwing an error, so we can add '' as an alias instead. The user will then get an email to set up a password and should use to login to your account.

Pro Tip: Users with multiple Prism accounts can be logged into multiple accounts at once using Chrome profiles.

If a user has not received an email prompting them to create a password and they have checked their spam, they should go to They can click "Forgot/Reset Password" below the Login button and enter in the email address used for their account. When they enter their email address and click "Send reset password link" Prism will send a new link to reset their password to their email.

For more information on troubleshooting login issues, changing passwords, or changing email addresses, check out this article.

Remove Users

In Prism, you have the option to disable users that are no longer a part of your team. Disabling users will block the user from being able to access Prism.

  1. Navigate to Settings by clicking the icon with your initials in the bottom left corner of Prism.

  2. Select the "Permissions" tab

  3. Select "Team" from the dropdown

  4. In the status column select the x next to the word "Enabled" and then select "Disable" on the pop up.

There is not an option to delete a user in Prism in order to maintain data history. Some clients like to keep their user list clean by adding a z before the user's name and email to send them to the bottom of the user list.

If you have any questions, contact!

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