All Admins have access to make changes to the Organization Settings. To access the Organization Settings, click the icon with your initials in the bottom right corner of Prism and then click Settings.

Below is information on how to begin setting up your Prism account and advanced functionality.

Configuring Prism

  1. Start by updating Organization Settings:

    1. Select a Default Currency

      1. Convert Artist Pay to USD - If a foreign currency has been chosen, Prism will convert the artist payout to USD by default on offers and settlements at venues that have been created or updated with this toggle on

    2. Select a Default Hold Level. When adding holds to a blank date on the calendar, the Default Hold Level will determine which Hold Level to start at, based on availability on that day.

      1. Note that you have the ability to set the Default Hold Level on a specific venue, if the venue requires settings that differ from the Default Org-Level setting.

    3. Auto-promote Hold Levels. When this setting is enabled, holds that are behind holds that are cleared or deleted will automatically promote to the next hold level. For example, if the calendar has holds 2-4 on a date and hold 2 is cleared, hold 3 will move to hold 2, and hold 4 will move to hold 3.

      1. Note that you also have the ability to set the Default Hold Level on a specific venue, if the venue requires settings that differ from the Default Org-Level setting.

    4. Copy Costs on Confirm.

      1. If 'Copy Costs on Confirm' is toggled on, when an event is confirmed, Estimated costs will copy over as Actuals in your cost tables, while [Offer] Budgeted amounts will copy over to the Settlement column. If toggled off, Actuals and Settlement amounts will be set to 0 upon confirmation.

      2. Note that any Actuals or Settlement amounts that are manually updated in an events' Cost tab will not be cleared or set to 0 if the event is un-confirmed and re-confirmed at any time, regardless of this toggle's setting.

    5. Detailed Copy Holds

      1. If this setting is toggled on, the 'Copy Holds' will include additional details in the formatted text that is copied to your clipboard, such as the Artist Name, Venue and Stage Name(s), and Venue Addresses. For more information on the Copy Holds feature, please take a look at the relevant section in this article.

  2. Add Logos: Click the Add Logo button to upload a logo to be used on offers.

  3. Create Venues: Learn more about creating venues in this article.

  4. Turn on Notifications:

    1. When Send Event Confirmation Email Notification is turned on, users will have the option of sending an automated email from Prism to selected users whenever a show is Confirmed. The email will include the name of the show, the event date and a link to the Prism event. This setting is an account-wide setting, skip to step 5 for information on how to determine which users will receive the notification.

    2. Task Summary Email Frequency will determine how often emails are sent to you. This setting just affects your account and each user can set their own preferences.

  5. Set up Roles and Users:

    1. You have the ability to set up custom Roles to determine which access each user should have to Venues and Events in Prism. For example, if a Production team member should just be able to see only Confirmed events, the Run of Show, and the Advance on events, you could create a Role with access to just those elements. To learn more about the specifics of managing access, check out this article.

    2. Once your Roles are created, create new users following the instructions in this article.

    3. Select the "Send Confirmation Email" checkbox to optionally send an email to the user when an event is marked as Confirmed.

6. Set up Event Templates: Follow the instructions in this article to set up Event Templates which will be the starting point for offers in Prism.

Advanced Settings

Web Integrations

Ticketing Platform Integrations are used to integrate ticket sales counts with Prism. Prism integrates with Eventbrite, See Tickets, and Prekindle. Learn how to set up a ticketing integration here.

Google Calendar Integration integrates with Google to push Prism events to your Google Calendar to see all of your events alongside your calendar. More information on the Google Calendar integration here.

Webhooks can be used to deliver real time information from Prism to other platforms when events are added, updated, confirmed, unconfirmed or deleted. Learn about using webhooks here.

Ticketfly Importer

The Ticketfly Importer was created to allow users to upload historical Ticketfly sales data to Prism. To import history, follow the instructions on the Ticketfly Importer tab.


Advance Templates: Advance templates can be created with standard information to apply to the Advance tab on an event. To learn more about Advancing in Prism and using Advance Templates, check out this article.

Deal Terms Templates: Deal Terms Templates allow you to templatize Deal Terms to use the same language over and over. To learn more about Deal Terms and creating Deal Terms Templates, check out this article.

Settlement Terms Templates: Settlement Terms Templates can be applied to Settlement Documents and the language can be standardized here as a template.

Task Templates: Learn all about Tasks and Task Templates in this article.

If you have any questions, contact!

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