POPULAR QUESTIONS
What is a VPN?
A virtual private network, or VPN, secures your online activities by establishing an encrypted tunnel to another network over the Internet. More information here.
Is it possible to bypass ISP restrictions?
Yes, we offer protocols that allow you to bypass ISP restrictions.
Contact our support team for protocol recommendations.
Why can’t I connect from China?
OpenVPN and, in some cases, L2TP are blocked by the Great Firewall. If you are connecting from China, please use SSL VPN.
Where is my VPN username?
The username is your PrivateVPN registered email address.
I forgot my password; can you help me?
You can always request a password reset here.
What is PrivateVPN money-back guarantee?
If you contact us within the first 30 days of your first purchase then you are entitled to a full refund, regardless of the reason for your cancellation.
Does VPN slow my Internet connection?
While any VPN service can slow down your connection, the difference is so minor that you probably won’t notice it. Plus, using PrivateVPN may increase your speed because unlike an ISP that throttles certain types of traffic, we never restrict traffic.
ABOUT PRIVATEVPN
What Operating Systems does PrivateVPN support?
We support all kinds of Operating Systems, including Windows, Mac, Linux, iOS, Android, Chrome OS and routers.
How many servers do you have, and where are your servers located?
We currently have 200+ VPN servers in 43 countries throughout the world.
See the full list here.
What VPN protocols do you support?
PrivateVPN offers the latest security and connectivity protocols including AnyConnect, IKEv2, IPSec, OpenVPN and WireGuard. We also offer L2TP and PPTP for older devices.
What kind of encryption do you use, and how strong is it?
PrivateVPN employs industry-standard encryption up to 256-bit.
Encryption details are explained here.
How many devices can I connect simultaneously?
You can setup PrivateVPN on as many devices as you like, but you may only connect simultaneously on ten (10) devices at any given time. If you need more devices connected simultaneously, then purchase additional accounts as needed.
Are there any traffic limits on the service?
No, we never impose any limitations or restrictions on usage or bandwidth consumption.
Do you keep logs?
No, we never produce logs of any data traffic.
See our Privacy Policy for more information.
Do you have DNS Leak protection?
Yes, we offer this feature with our Windows, OSX, Android and iOS apps. All servers also include no-log DNS and back-up DNS for optimum privacy.
Can I download Torrents with your VPN?
Yes! Check our guide here.
Does PrivateVPN offer port forwarding?
We allow port forwarding on selected VPN protocols and locations.
Contact our support team for setup instructions.
What is a kill switch and how does it work?
Kill switch is a special feature designed to prevent your connection from accidental exposure. If the VPN connection suddenly fails, the kill switch automatically stops all internet traffic until the user can properly reconnect to the VPN server (available on Windows, OSX and Android apps).
Do you have IPv6 Leak protection?
Yes, all our applications have built-in IPv6 leak protection.
Do you offer static or dynamic IP addresses?
We offer shared static IP addresses (available in all locations) and dynamic dedicated IP addresses with OpenVPN (TUN-UDP-1195) on selected locations. Contact our support team for the list of available servers with dynamic dedicated IP.
Do you support Firestick/Fire TV devices?
PrivateVPN app is available on 2nd generation Firestick/Fire TV devices (and higher). Refer to this guide for setup instructions.
Do you support proxies?
Yes. SOCKS5 and HTTP proxies.
ACCOUNTS AND BILLING
How much does a PrivateVPN subscription cost?
We offer several plans that vary by subscription length. Plans start at $8.10 per month.
For more details, please click here.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Google Pay, Apple Pay and cryptocurrencies.
How to become an affiliate of your service?
Please register at: https://affiliate.privatevpn.com/affiliates/
How do I cancel my subscription?
Contact our support team for your cancellation request.
Do you have a referral program?
Yes. When you refer a friend, you earn points that you can use to buy free days of service.
For more information, please click here.