If you are experiencing connection issues with your pfSense router VPN setup, please send us the connection log for us to quickly identify the problem and send you the right solution.
Step 1
Login on your pfSense router > Status > OpenVPN.
Step 2
Click on Related log entries button.
Step 3
Take screenshots of the whole log entry.
TIP: We recommend Firefox browser Take Screenshot option.
Step 4
Send a copy of the screenshot log to our email address at: support@privatevpn.com